Cancellation and Refund Policy
Last Updated: September 27, 2026
At Digital Magnet Online, we are committed to providing high-quality digital marketing training, courses, webinars, educational programs, and related digital products.
Please read this Cancellation and Refund Policy carefully before purchasing any product or service from our website.
By purchasing a course, webinar, training program, or other digital product from Digital Magnet Online, you acknowledge and agree to the terms of this policy.
1. Digital Products and Online Courses
Most of the products and services offered through Digital Magnet Online are delivered digitally, including:
- Online courses
- Recorded video courses
- Live online training programs
- Webinars and workshops
- Digital marketing training programs
- E-books, PDFs, templates, and other downloadable resources
- AI tools and marketing resources
- Membership or subscription-based digital content
Because digital products can provide immediate access after purchase, payments for digital products are generally non-refundable once access to the purchased content has been provided or used.
2. Refund Eligibility
A refund may be considered in exceptional circumstances, subject to the terms below.
A customer may request a refund if:
- The purchased product or service was not delivered due to a technical or operational issue attributable to Digital Magnet Online.
- Duplicate payment was made for the same product or service.
- Digital Magnet Online cancels a scheduled live training program or webinar and does not provide an alternative date or suitable replacement.
- A payment was successfully completed but access to the purchased product was not provided within a reasonable period.
- Any other refund is specifically approved by Digital Magnet Online at its sole discretion.
Refund requests must be submitted within [7 days] from the date of purchase unless otherwise stated for a particular product or offer.
3. Non-Refundable Purchases
Refunds generally will not be provided in the following situations:
- The customer has accessed, downloaded, or substantially consumed the course or digital content.
- The customer has changed their mind after purchase.
- The customer does not have sufficient time to complete the course.
- The customer purchased the wrong course or product.
- The customer failed to check the course details before purchasing.
- The customer did not attend a live webinar or training session.
- The customer failed to use the course or service after receiving access.
- The customer expected different results from the training.
- The customer did not achieve a particular business, financial, marketing, employment, or other personal result from using the training.
- The customer purchased the product during a special promotional or discounted offer where the offer was clearly stated as non-refundable.
- The customer shared, transferred, sold, or otherwise misused their account or course access.
- The customer violated the Terms of Service or other applicable policies.
4. Live Webinar and Training Cancellation
For live webinars, workshops, and training programs:
Cancellation by Digital Magnet Online
If Digital Magnet Online cancels a scheduled program and does not provide a suitable alternative date, eligible customers may request a refund.
Alternatively, Digital Magnet Online may provide:
- A rescheduled session;
- Access to a recorded version of the session; or
- Another equivalent training program.
Cancellation by the Customer
If a customer is unable to attend a scheduled live session, a refund is generally not provided.
Where applicable, Digital Magnet Online may provide access to a recording or allow the customer to attend a future session.
5. Course Access and Refund Requests
Once course access, login credentials, downloadable materials, or other digital content have been provided, the customer may be considered to have received the purchased product.
Accordingly, refund eligibility may be affected by the extent to which the customer has accessed or used the product.
Digital Magnet Online reserves the right to review the customer’s purchase and access history before approving a refund.
6. Duplicate Payments
If you have accidentally made more than one payment for the same product or service, please contact us with the relevant transaction details.
After verification, the duplicate payment may be refunded to the original payment method.
7. Refund Request Procedure
To request a refund, please contact Digital Magnet Online through the contact details provided on our website.
Your request should include:
- Full name
- Email address used during purchase
- Product/course name
- Date of purchase
- Order or transaction ID
- Reason for requesting the refund
- Any relevant supporting information
We may request additional information to verify the transaction and assess the refund request.
8. Refund Processing
If a refund is approved, it will normally be processed to the original payment method used for the purchase.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
Digital Magnet Online is not responsible for delays caused by third-party payment providers or financial institutions.
9. Payment Gateway Charges
Where applicable, payment gateway, transaction, processing, or other third-party charges may be deducted from the refund amount if such charges are non-recoverable and applicable under the terms of the payment provider.
Any such deduction will be communicated where applicable.
10. Promotional and Discounted Offers
Special promotional offers, discounted courses, limited-time offers, coupon-based purchases, and bundled products may have specific cancellation and refund conditions.
Where a special refund condition is displayed at the time of purchase, that condition will apply to the relevant transaction.
Customers are responsible for reviewing the offer details before completing the purchase.
11. Course Transfer
Instead of a refund, Digital Magnet Online may, at its discretion, allow a customer to transfer their enrollment to another course, batch, or program of comparable value.
Such transfers are subject to availability and applicable terms.
12. Unauthorized Sharing of Course Access
Course accounts, login credentials, recordings, PDFs, templates, and other digital resources are intended only for the individual customer who purchased them.
If we determine that course access or digital materials have been shared, distributed, copied, resold, or otherwise misused, Digital Magnet Online may suspend or terminate access without refund.
13. Changes to This Policy
Digital Magnet Online reserves the right to modify or update this Cancellation and Refund Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
The updated policy will apply to purchases made after the effective date of the revised policy, unless otherwise required by applicable law.
14. Contact Us
If you have any questions regarding this Cancellation and Refund Policy or wish to submit a refund request, please contact us through the contact information available on the Digital Magnet Online website.
Digital Magnet Online
Website: https://digitalmagnetonline.com/